Our ethical pricing policy reflects our principled approach towards business

1. All our charges are simple, straight forward & transparent
2. There is a small flat rate monthly Service Charge, it covers a list of 7 basic services which are considered to be integral parts of the complete 1stResponse service - Not chargeable extras
3. We only charge for "relayed messages" - not for "calls received". All messages are relayed within seconds of the call ending
4. There is a built in volume discount structure. The higher the usage, the lower the cost per relayed message, automatically
5. Charges for non-standard services are always agreed in advance. We offer a range of additional office services, usually tailored to client requirements
6. There is a one off set up/configuration fee payable on the start date, all operational charges are invoiced monthly in arrears
7. Our contract is for 1 month, automatically renewed (a rolling monthly contract), with one month's notice of termination
   

There is a one off set up/configuration fee payable on the start date
All operational charges are invoiced monthly in arrears

The cost of relayed messages is between 75p and £1.25, dependent on volume. The automatic discount structure kicks in at 51 calls per month

The monthly "Service Charge" is £17.50, it includes all 7 items below:

1. An "End of Day Summary Report" of all messages sent to all destinations by all relay methods throughout the entire day.
2. Use of a personalised out of hours voicemail box.
3. We can give you a 0845....non-geographic number for your use Totally Free - No setup charge & No ongoing charges, it will be owned & controled by the client.  (Freephone 0800... & other 08.. & 09.. nos also supplied)
4. Whenever required, we will instantly change any long-term or short-term information, (which is available to your PA on screen as a call comes in). We can change relay methods and/or destinations for messages or summary reports, to suit your movements, by the hour, day-to-day, week-to-week, when away on business or holiday.
5. Client Call In to your PA for any reason, such as: to give new instructions, to pick up messages, to check on any aspect of the account, to look up old messages or information from your dedicated database, to pass on new company information or to amend old info, etc.
6. No charge or reduced charge for No Action Required Calls (NAR), subject to terms below. A unique service provided by 1st Response.
7. No charge for Error Calls (E), see details below

No Action Required Calls (NAR)
Definition of NAR call: a brief call, which requires no action by 1stResponse. It may be an unsolicited sales call or an unimportant call from a friend who "will catch you later." These calls are logged & stored in the database, but not relayed to client.
There is no charge for all brief NAR calls, so long as the total number of NAR calls does not exceed 10% of the number of messages relayed. If the 10% threshold is exceeded all NAR calls during the month will be charged at 60p each.

Error and Wrong Number calls (E)
All error and wrong number calls are logged in the database but not relayed to the client. There will be no charge for this service (even if it takes some time to establish that it is a wrong number).

Call Forwarding (call-patching)
The following charge is in addition to the cost per message relayed:
Patch call (or attempted patch) to UK landline and including up to 2 minutes call duration: £0.50p. Each additional minute: 10p
Patch call (or attempted patch) to mobile in UK and including up to 2 minute call duration: £0.75p. Each additional minute: 25p

PA Call Out
Your PA will be happy to make phone calls out on your behalf. The cost of a PA Call Out to a UK landline, with a message sent to client after completion, is usually £1.25 plus the normal "Cost per message relayed" (these charge may vary according to the complexity of the call out).

Office Services
We undertake a vast range of additional office services, usually tailored to your requirements. Charges for these non-standard services are always agreed in advance. Examples include:

• Fax receive and relay
• Advertising Response Support (in all its forms)
• Take orders 
• Take bookings
• Keep diaries
• PA Call Out on your behalf for absolutely any reason at all
• Make and cancel appointments
• Send out brochures or other printed material by post, e-mail or fax
• Make follow up calls, as a result of info we have sent out earlier
• Make reminder calls out (maybe a few days before an event)
• Receive and disseminate information
• Send out, by post, e-mail or fax personalised information
• Make credit control calls - chasing up outstanding invoices/debts
• Take specific action following a particular type of call
• And many more. If you want it - We will do it!

Extra Call Handling Options
There are many additional options available to the standard call handling service. Some options will have no additional charges, others will be chargeable, charges will be agreed in advance for options such as:

• Messages relayed multiple times, to multiple destinations, by same or different relay methods, immediately or at specified times
• Additional Summary Reports to be sent at specified times, to single or multiple destinations, by email or fax. As a one off occurrence or on a regular basis
• Receiving & Relaying of Faxes. As a one off occurrence or on a regular basis
• Emergency escalation procedures to cope with anticipated emergencies
• Many other options.  If you need it - we will deliver it!